Returns & Refund Request Center
Start a return using your actual order, select the eligible item or items, and submit the request for review. For order concerns, please contact support directly before initiating a payment dispute or chargeback.
Find Your Order
Enter your order ID and, if logged out, the billing email used for that order.
Request a Return
Select the eligible item or items, quantity, return reason, and any supporting photos.
Follow Instructions
After submitting the request, follow the return instructions provided for the eligible item.
Inspection & Refund
Once received, the return is inspected and any approved refund is processed.
Start with your order, then submit your return
The Return Portal connects your request directly to the WooCommerce order so you can select the correct item, quantity, reason, and supporting details before anything is mailed back.
Return & Refund Instructions
Start through the Return Portal before mailing anything back. The portal verifies the order and lets you choose the eligible item or items directly from the purchase.
- Enter your Order ID and billing email if you are not logged in.
- Select the eligible item or items and quantity being returned.
- Choose the return reason, add details, and upload supporting photos if needed.
- Follow the return instructions provided for your request before mailing the item.
- Once received, your return will typically be inspected and processed within 3–5 business days.
- If approved, please allow up to 10 business days from the date we receive your return for the refund process to be completed.
- Please note that return labels are not provided.
5824 Peachtree Corners E, Suite E
Peachtree Corners, GA 30092
Policy Notes
Returns may be accepted within 30 days of purchase. Items must be unopened, unused, and in their original sealed packaging.
- Refunds are issued to the original payment method after the returned item has been received and inspected.
- Ion Peptide reserves the right to refuse returns that do not meet the stated requirements or appear fraudulent.
- For full eligibility details, please review the complete Returns & Refund Policy.
Chargeback Policy
We encourage customers to contact us directly before initiating any payment dispute or chargeback. Most issues can be resolved quickly through our support team without the need for third-party intervention.
If a chargeback is initiated without prior communication, we reserve the right to:
- Provide full transaction, shipping, and communication records to the payment provider.
- Dispute the chargeback with supporting evidence.
- Restrict or suspend future orders associated with misuse of disputes.
Already have an account?
Open My Orders to view your purchase history and start the return from the order you need help with.
View My OrdersReturn details, made easier to follow
These quick answers help reduce confusion before customers submit a request, ship an item back, or contact support about an order concern.
Do I need to submit a return request before shipping?
Yes. Start through the Return Portal first so the request is tied to the correct order, item, quantity, and return reason before anything is mailed back.
Where should I send my return?
Send eligible returns to Ion Research, 5824 Peachtree Corners E, Suite E, Peachtree Corners, GA 30092.
How does the Return Portal find my order?
Enter the Order ID from your purchase. If you are logged out, you will also be asked for the billing email associated with that order.
How long does processing take?
Once the returned item is received, it will typically be inspected and processed within 3–5 business days. If approved, please allow up to 10 business days from the date we receive your return for the refund process to be completed.
Are return labels provided?
No. Return labels are not provided. Customers are responsible for mailing eligible return items back.
What should I do before filing a chargeback?
Please contact Ion Peptide support directly before initiating any payment dispute or chargeback. Most order concerns can be resolved quickly through support without third-party intervention.
If a chargeback is initiated without prior communication, Ion Peptide may provide transaction, shipping, and communication records to the payment provider, dispute the chargeback with supporting evidence, and restrict or suspend future orders associated with misuse of disputes.
Need help before sending a return?
Contact Ion Peptide support before shipping if you are unsure whether your item qualifies, what details to include, how to complete the return request process, or how to resolve an order concern before initiating a payment dispute.