Returns & Refund Policy
At ION Peptide, customer satisfaction and product integrity are top priorities. This policy explains return eligibility, refund timelines, damaged item claims, and limitations related to research-use products.
30-Day Window
Eligible orders may be returned within 30 days of the original purchase date.
Unopened Only
Products must remain unopened, unused, and in their original condition.
Intact Packaging
Original packaging and intact security seals are required for return eligibility.
Return & Refund Processing
Please allow up to 10 business days from the date we receive your return for the refund process to be completed.
How returns are reviewed
Returns should follow the provided instructions carefully. Eligibility depends on product condition, timing, packaging, and inspection after receipt.
Ship Eligible Item
After submitting your request through the Return Portal, send the eligible return to the instructed location with packaging and seals intact.
Inspection Review
Returned items are typically inspected and processed within 3–5 business days after receipt.
Refund Decision
If approved, the refund is issued to the original form of payment. Please allow up to 10 business days from return receipt for the refund process to be completed.
30-Day Satisfaction Guarantee
Eligible orders may be returned within 30 days of the original purchase date for a full refund. This guarantee applies only to products that remain unopened, unused, and in their original condition.
Return Eligibility Requirements
To qualify for a refund:
- Items must be unopened, unused, and in original condition.
- Returns must be received within 30 days of the original purchase date.
- Products must be in their original packaging with intact security seals.
Important: Due to the sensitive and research-specific nature of our products, opened, tampered, or used items are ineligible for return or refund.
How to Initiate a Return
To start a return:
-
Start your return through the Return Portal at:
https://ionpeptide.com/returns/ - Find your order, select the eligible item or items, and submit the return request before shipping.
- Follow the return instructions provided for your request and ship the eligible item to the return address below.
Ion Research
5824 Peachtree Corners E, Suite E
Peachtree Corners, GA 30092
Return shipments must be addressed to the location provided in the instructions. Customers are responsible for shipping costs unless the return is due to our error.
Refund Processing
After we receive your returned item(s):
- Returns are typically inspected and processed within 3–5 business days after receipt.
- You will be notified by email regarding the status of your refund.
- If approved, the refund will be issued to the original form of payment. Please allow up to 10 business days from the date we receive your return for the refund process to be completed.
- Shipping charges for expedited services are non-refundable, except when the return is due to an error on our part.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Email us within 48 hours of delivery with clear photographs of the item(s).
- We will promptly review the claim and, if approved, ship a replacement at no cost.
Claims submitted after the 48-hour review window may be limited or denied depending on the circumstances.
Final Notes
ION Peptide reserves the right to:
- Refuse returns that do not meet eligibility criteria.
- Deny returns suspected of policy abuse or fraudulent activity.
We maintain strict standards to protect product quality, legal compliance, and research integrity. By purchasing from ION Peptide, you acknowledge and accept these terms.
Need help with a return or refund?
Contact Ion Peptide support for return eligibility questions, damaged item claims, order concerns, or clarification before shipping a product back.